Cloudbeds Integration Guide
Conecta PUI Help Center
Learn how to connect your Cloudbeds property with Conecta PUI to automate PUI compliance reporting for hotels in Mexico.
What is Conecta PUI?
Conecta PUI is a compliance platform that helps hotels in Mexico meet government requirements related to the Plataforma Única de Identidad (PUI), Mexico's national system to help locate missing persons. Hospitality establishments must connect to the PUI so that, when the government searches for a person, they can answer whether that person appears in their guest records.
Conecta PUI automates this by syncing guest data directly from Cloudbeds into your guest registry and answering PUI searches for you, with no custom API development.
Automated responses: Conecta PUI answers PUI searches against your guest registry 24/7
No development required: connect with a Cloudbeds API Key in a couple of minutes
Automatic sync: your Cloudbeds reservations are checked every hour
Secure: AES-256-GCM encryption, HTTPS/TLS for all data
How to sign up for Conecta PUI
1
Go to the registration page
Visit conectapui.com/auth/register.
2
Enter your institution details
Provide your institution name, RFC (Mexican tax ID), contact name, email, and a secure password.
3
Verify your email
Check your inbox for a 6-digit verification code and enter it on the confirmation screen.
4
Log in
You're all set. Log in to your Conecta PUI dashboard and proceed to connect Cloudbeds.
No credit card required. Pricing: $6,500 MXN + IVA for the initial connection (includes the first month), then $950 MXN + IVA per month, with no minimum term. Payment is due once your PUI connection passes the government test (you can also pay earlier, during the trial).
How to connect Conecta PUI with Cloudbeds for the first time
Prerequisites: An active Conecta PUI account and an active Cloudbeds account with at least one property.
1
Navigate to Load Data
In the Conecta PUI dashboard, click Cargar datos (Load Data) in the left sidebar.
2
Select Automatic Update
Click the Actualización automática (Automatic Update) tab.
3
Choose Cloudbeds
Select Cloudbeds from the integrations grid.
4
Create an API Key in Cloudbeds
In Cloudbeds, go to Account → Apps & Marketplace → API Credentials, click + New Credentials and create the API Key. It starts with
cbat_.5
Paste the key and tell us where the CURP is
Paste the API Key in Conecta PUI and click Conectar. Then enter the name of the Cloudbeds custom field where your team captures the guest's CURP (for example,
CURP) and start the first sync.After connecting
- All existing guests are imported from your Cloudbeds property (initial sync).
- Guests with a valid CURP are automatically added to your compliance registry.
- Guests without a CURP are placed in a pending queue for manual review.
- New and modified reservations are picked up automatically every hour.
- Capture the CURP in Cloudbeds (custom field or guest document number) so guests go straight into your registry.
What does the integration do?
| Feature | Description |
|---|---|
| Guest data sync | Imports guest records (name, date of birth, gender, document number, contact info, address) from Cloudbeds. |
| Hourly updates | New and modified reservations are imported automatically every hour. |
| CURP validation | The CURP is read from the Cloudbeds custom field you configure or from the guest document number, and validated against the 18-character CURP format. |
| Pending guest management | Guests without a valid CURP are queued for manual review. |
| Automated PUI responses | When the PUI searches for a person, Conecta PUI checks your registry and responds automatically. |
| Audit logging | All PUI interactions are logged with timestamps and status codes. |
Data mapped from Cloudbeds
| Cloudbeds field | Conecta PUI field | Notes |
|---|---|---|
| guestFirstName | nombre | Converted to uppercase |
| guestLastName | primerApellido / segundoApellido | Split on first space |
| guestBirthdate | fechaNacimiento | ISO format (YYYY-MM-DD) |
| guestGender | sexo | Male → H, Female → M |
| Custom field (e.g. CURP) | curp | Field name configured in your dashboard |
| guestDocumentNumber | curp | Only if valid 18-char CURP |
| guestEmail | correo | Optional |
| guestPhone | telefono | Optional |
| guestAddress | calle | Optional |
Data Conecta PUI reads
| Scope | Purpose |
|---|---|
| Reservations | List reservations and their check-in dates |
| Guests | Read guest personal data, document information and custom fields |
| Property | Read property details (name) to confirm the connection |
Conecta PUI only reads your reservations and guests. It never modifies reservations or guest data in Cloudbeds.
How to disconnect
From Conecta PUI
- Log in to your Conecta PUI dashboard.
- Navigate to Cargar datos → Actualización automática → Cloudbeds.
- Click the disconnect icon (plug icon) next to your connection status.
- Confirm the disconnection.
This deletes the stored API Key from Conecta PUI. No further data will be synced.
From Cloudbeds
- Log in to your Cloudbeds account.
- Go to Account → Apps & Marketplace → API Credentials.
- Find the API Key you created for Conecta PUI.
- Delete it. Conecta PUI stops syncing, and within about an hour (at the next automatic check) your dashboard shows that the connection was rejected.
For more details, see the Cloudbeds support documentation .
Note: Previously synced guest records remain in your Conecta PUI compliance registry after disconnecting (they are not deleted, as they may be required for regulatory audits). You can reconnect at any time.
Limitations
- CURP required for PUI reporting: Only guests with a valid 18-character CURP can be reported to the PUI. Foreign guests without a CURP are tracked in the pending queue but are not reported.
- Read-only integration: Conecta PUI does not write data back to Cloudbeds.
- One property per connection: Each Cloudbeds property must be connected individually. Multi-property managers can connect each property from the same Conecta PUI account.
- Mexican regulation only: The PUI compliance requirement applies exclusively to establishments operating in Mexico.
Frequently asked questions
Do I need technical knowledge to set up the integration?
No. You create an API Key in Cloudbeds, paste it in your Conecta PUI dashboard and tell us which field holds the CURP. No APIs to build, no code to write.
How long does the initial sync take?
It depends on your reservation history. Most properties finish within a few minutes; properties with many years of history can take longer.
Does the integration affect my Cloudbeds workflow?
No. Conecta PUI only reads reservations and guests. Your daily operations in Cloudbeds continue unchanged.
Is it compliant with Mexican regulations?
Yes. Conecta PUI complies with the Lineamientos DOF 27/11/2025, the PUI Technical Manual v1.0 (12/01/2026), and Article 12 Bis of the LGMDFP. All encryption, authentication, and audit logging meet government-specified standards.
What happens if a guest doesn't have a CURP?
They appear in the "pending" queue in your dashboard, where you can enter their CURP. Guests without a CURP (for example, foreign nationals) cannot be matched by PUI searches, which work by CURP.
How much does it cost?
The initial connection is $6,500 MXN + IVA and includes the first month. After that it is $950 MXN + IVA per month, with no minimum term. Payment is due once your PUI connection passes the government test (you can also pay earlier). No credit card required to get started.
How to get support
If you need help with the Conecta PUI + Cloudbeds integration, our team is ready to assist:
Support available in Spanish and English.
Conecta PUI is developed by Origen Labs. For more information, visit conectapui.com.